# Kiwari support

For bugs, setup help, or account issues, join Discord: https://discord.gg/pCw8YNgY5p

That’s the fastest way to get unblocked. Prefer Discord over email.

Install walkthrough video: https://kiwari.dev/videos/install/install.mp4

## Common topics

- **Kiwari is damaged or won’t open:** Kiwari is still in Beta. Run this in the Terminal app when opening or updating: `xattr -cr "/Applications/Kiwari.app" && open "/Applications/Kiwari.app"`
- **My mac asks to use “Kiwari Safe Storage”:** The app keeps your sign-in encrypted with a key in your keychain. Enter your login password and choose **Always Allow**. ![macOS keychain prompt for Kiwari Safe Storage](/keychain-prompt.png)
- **Studio isn’t connected:** Open a game in Roblox Studio, then enable Studio as an MCP server from Assistant → Manage MCP Servers and reconnect from Kiwari.
- **Usage goes down too quickly, agent is slow or is less accurate:** Kiwari remembers previous chats. Start a new chat if one has been idle for 5 minutes. Long conversations use more usage and slow the agent down. Scope clearly what you want, especially with smaller models.
- **Downloading features, documentation, or exploring models doesn't work:** If the agent is stuck on certain steps, your network may be blocking requests to Roblox. Change network and retry. If you think this is a bug, report it on Discord.
- **Sign-in never finishes:** Make sure you clicked **Open Kiwari** after logging in in your browser, or click the login button in the app again.
- **Where can I manage my account?:** Subscribe and manage billing in the app under Settings → Account. If your status doesn’t update after paying, try refreshing.
- **Kiwari is slow on my Mac:** You could have installed the Intel version. Download the right version (the larger download button), replace the app in Applications, then run the Terminal command above.
- **I'm out of usage:** You can upgrade your plan, enable overages, or wait for your limit reset.